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USTA/MIDWEST SECTION

Submission Deadline: November 30, 2018
No Inquiries Please

 


TITLE: Tennis Service Representative (TSR), USTA Southeastern Michigan/Northeastern Michigan


FLSA STATUS: Exempt


REPORTS TO: Director of Sales, Diversity and Industry Relations and USTA Southeastern Michigan and USTA Northeastern Michigan District Executive Directors


LOCATION: Employee must reside in one of the following counties that comprises the Southeastern Michigan Tennis Association (Livingston, Macomb, Oakland, St. Clair, Washtenaw and Wayne)


WORK SCHEDULE: Monday – Friday 8:30 a.m. to 4:30 p.m.
Significant evening and weekend work required.
Normal work week is 45 - 60 hours


OVERVIEW OF THE USTA/MIDWEST SECTION
The USTA/Midwest Section exceeds 60,000 individual and 745 organizational members. It is the second largest section of the United States Tennis Association, the National Governing Body for tennis in the U.S. The association is comprised of 13 districts in the following states: Illinois, Indiana, Michigan, Ohio and Wisconsin as well as designated counties in West Virginia and Kentucky. The USTA/Midwest Section offers recreational and competitive tennis opportunities for individuals of all ages and abilities. For more information, visit the USTA/Midwest Section at www.midwest.usta.com.


SUMMARY OF FUNCTIONS:
The primary focus of the Tennis Service Representative (TSR) is to work in partnership with the District(s) that is/are located within his or her designated territory to reach the goals set for that year. The TSR will work in coordination with the District to become the trusted resource for tennis while upholding the mission of the USTA/Midwest Section to innovate, promote, and grow the game of tennis within a designated region.
This position will also assist in creating an environment where all people are represented and served. The TSR is required to provide exemplary customer service, implement events and achieve designated goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Conduct meetings with tennis providers and organizations designed to increase tennis participation with a focus on the goals of the District and Section.
2. Support tennis within the USTA/Midwest Section’s Southeast and Northeast Michigan District(s). The USTA/Midwest Section’s Director of Sales, Diversity and Industry Relations in conjunction with the District Executive Director will prioritize the TSR’s efforts. Your primary customers are the District Executive Directors in Southeast and Northeast Michigan.
3. Align, advocate and support the District(s) in the designated territory on how to best help achieve their goals.
4. Responsible for in-depth program development, on-court coach development, and program implementation that lead to attracting and retaining more players.
5. Work with and assist the District by organizing, promoting, conducting and facilitating junior and adult events, programs and activations, such as but not limited to, single day showdowns, team challenges and adult activations.
6. Promote all programs and events to area clients (tennis facilities, community tennis associations, schools, park/recreation organizations, coaches and organizations) that will help achieve the goals of the District and Section.
7. Provide clients with relevant program information, marketing materials, grant information and other resources as needed and requested.
8. Conduct Net Generation School In-services and Net Generation Community and Midwest Youth Team Tennis trainings.
9. Train, guide and educate Midwest Youth Team Tennis program coaches for exceptional program quality through volunteer trainings.
10. Lead Midwest Youth Team Tennis by example on how to lead on-court activities, coaches meeting and interacting with parents to answer questions and educate them on the program.
11. Assist with the sales, promotion, registration and implementation of the USTA Net Generation initiatives that leads to educating providers and consumers on the youth brand.
12. Work in positive and cooperative manner with other staff (District, Section, and National) and volunteers.
13. Represent the USTA/Midwest Section and District by attending, coordinating and/or delivering workshops, special events, conferences and booth duties designed to strengthen the delivery system and that lead to the achievement of goals as outlined by the Districts and the USTA/Midwest Section.
14. Responsible for completing administrative reporting and data entry as well as participating in all conference calls, webinars and trainings associated with making this position successful.
15. Extensive travel is required.
16. Various other job duties as required.


SPECIAL PROJECTS:
1. Work with and align with District to strategically identify and determine the best geographic areas for growth of both adult and junior participation within territory.
2. Present at SHAPE, AHPERD, USPTA/PTR, and Park/Recreation State, District and Regional Conferences and Workshops.
3. Assist with the USTA/Midwest and District Championships when requested.
4. Assist with booth duties at professional tournaments (when applicable).
5. Attend District Board of Directors’ and other meetings as required.
6. Attend USTA/Midwest Section meetings and training workshops.


ORGANIZATIONAL RELATIONSHIPS:
Within the Company Interaction:
Program support & information, exchange of ideas, grant information, media relations, and marketing up to 15-40% of total working hours.
The TSR reports to the USTA/Midwest Section’s Director of Diversity and Industry Relations and the District Executive Director. This position will work in cooperation with the District Staff, Midwest Section Staff, the USTA National Staff and volunteer network.


Outside the Company Interaction:
Customer base, program support, grant information, marketing, implementation of adult and junior programs/events up to 60 – 85% of total working hours


Positions – The TSR will build relationships with leaders at schools, park and recreation organizations; service organizations, community tennis associations, tennis facilities, professional tennis associations, and non-tennis entities. Through these relationships the TSR will grow the game in ways that that lead to the achievement of goals as determined by the Districts and the Section.


ESSENTIAL PHYSICAL REQUIREMENTS:
Physical Effort - Working Conditions/Environment
Physical Activity - Amount of Time
Stand - Under 1/3
Walk - Under 1/3
Sit - 1/3 To 2/3
Use hands to finger, handle, or feel - 1/3 To 2/3
Reach with Hands and arms - Under 1/3
Climb or balance - Under 1/3
[By Michele Burton] Final SEMTA / NEMTA TSR As of 11.13.18
Stoop, kneel, crouch, or crawl - Under 1/3
Talk or hear - Over 2/3
Taste or smell - NA
Lifting Requirements - Amount of Time
Lifting - Up to 50 pounds - Under 1/3
Environmental Conditions - Amount of Time
General office environment
Outdoor weather conditions


TRAVEL
Travel required: 70% of time around geographic territory, 30% overnight stays
Travel destinations: Around geographic territory and other locations as requested.


QUALIFICATIONS
• Four-year college degree required
• Sports Marketing, Management, Business, or Sales degree is preferred
• Minimum of 5 years of experience in the Tennis Industry is required
• Computer experience in Microsoft Office products is required
• Excellent Communication skills, both verbal and written
• Highly motivated self-starter, enthusiastic personality with the desire, enthusiasm and passion to promote and grow adult and youth tennis.
• Ability to multi-task and work independently, required
• Ideal candidate will be flexible and adaptable to changing situations
• Excellent presentation skills
• Must be able to travel extensively and work numerous weekends and nights as required.
• Tennis knowledge
• On-court presentation experience is preferred
• Experience in sales is preferred
• Experience teaching and playing tennis
• USPTA certification is preferred
• Tennis club experience is preferred
• USTA volunteer experience at any level is preferred
COMPENSATION PACKAGE
• Salary to commensurate with experience
• Medical and dental insurance
• Vacation and sick time
• 401k
• Travel and job-related expenses


Resumes with cover letters accepted through November 30, 2018.
Please send resume to https://ustamidwest.bamboohr.com/jobs/
Reviewed by
Chief Executive Officer and Chief Operating Officer of Community Tennis


Disclaimer: This information is intended to describe the general type of work and level of the position. It is not an exhaustive list of all duties and responsibilities required for the position.
The USTA/Midwest Section is an Equal Opportunity Employer 

 

 


 

 

JOB LISTINGS FROM USTA SOUTHEAST MICHIGAN
ORGANIZATIONAL MEMBERS



 

 

 

 

 

IF YOU ARE A SOUTHEAST MICHIGAN USTA ORGANIZATIONAL MEMBER IN GOOD STANDING AND WOULD LIKE TO POST A JOB LISTING FOR YOUR FACILITY, PLEASE EMAIL INFORMATION TO: tennis@semich-usta.com.
Please include Org. Member name, title of position to be filled, part time or full time, brief description, contact info.

 

 
 
 
 
 
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